{"id":5324,"date":"2024-11-09T19:59:20","date_gmt":"2024-11-09T19:59:20","guid":{"rendered":"https:\/\/learnocto.com\/refund-returns\/"},"modified":"2025-07-17T05:46:14","modified_gmt":"2025-07-17T05:46:14","slug":"reklamacni-rad-a-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\n<div class=\"wp-block-bwgb-columns bwgb-columns bwgb-1d626ca\" id=\"bwgb-1d626ca\"><style>.bwgb-1d626ca.bwgb-columns{margin-top:80px !important;margin-bottom:50px !important}<\/style><div class=\"container\"><div class=\"wp-block-bwgb-columns__row row\">\n<div class=\"wp-block-bwgb-column bwgb-column bwgb-b3b75b2 col-sm-12 col-md-12 col-lg-12 col-xl-12\" id=\"bwgb-b3b75b2\">\n<h1 class=\"wp-block-heading\"><br><strong>Reklamace a odstoupen\u00ed od smlouvy<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Obdr\u017eeli jste po\u0161kozen\u00fd produkt? Objednali jste si nespr\u00e1vnou knihu a chcete ji vr\u00e1tit?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A kdy\u017e se tak stane, jsme tu pro v\u00e1s.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zbo\u017e\u00ed zakoupen\u00e9 v na\u0161em e-shopu m\u016f\u017eete vr\u00e1tit <strong>do 14 dn\u016f<\/strong> od jeho p\u0159evzet\u00ed, a to bez ud\u00e1n\u00ed d\u016fvod\u016f. Pen\u00edze zaplacen\u00e9 za zbo\u017e\u00ed, V\u00e1m vr\u00e1t\u00edme na bankovn\u00ed \u00fa\u010det.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br><strong>Postup k vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pros\u00edme V\u00e1s o zasl\u00e1n\u00ed informaci o odstoupen\u00ed od smlouvy e-mailem na adresu: <a href=\"mailto:office@learnocto.com\">office@learnocto.com<\/a>, v\u010detn\u011b \u010d\u00edsla faktury a \u010d\u00edsla objedn\u00e1vky.<\/li>\n\n\n\n<li>Zbo\u017e\u00ed n\u00e1m poslete na adresu Ynot \/ ShipAMIGOS s.r.o., Mil\u010dice 104,\u00a0 289 11\u00a0 Mil\u010dice.<\/li>\n\n\n\n<li>Ke zbo\u017e\u00ed pak p\u0159ilo\u017ete i kopii faktury a \u010d\u00edslo objedn\u00e1vky.&nbsp;<br>Zbo\u017e\u00ed spole\u010dn\u011b s po\u017eadovan\u00fdmi dokumenty zabalte do vhodn\u00e9ho obalu tak, aby nedo\u0161lo k jeho po\u0161kozen\u00ed anebo zni\u010den\u00ed.<\/li>\n\n\n\n<li>Jestli\u017ee si s&nbsp;\u010d\u00edmkoliv nev\u00edte rady, obra\u0165te se, pros\u00edm, na nas e-mailov\u00e9 adrese <a href=\"mailto:office@learnocto.com\">office@learnocto.com<\/a>.<\/li>\n\n\n\n<li>Doklad o odesl\u00e1n\u00ed zbo\u017e\u00ed na na\u0161i adresu (podac\u00ed l\u00edstek) si pe\u010dliv\u011b uschovejte do doby vy\u0159\u00edzen\u00ed vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/li>\n\n\n\n<li>Pen\u011b\u017en\u00ed prost\u0159edky, kter\u00e9 jste za zbo\u017e\u00ed zaplatili, V\u00e1m vr\u00e1t\u00edme <strong>do 14 dn\u016f<\/strong> ode dne vr\u00e1cen\u00ed zbo\u017e\u00ed. N\u00e1klady s vr\u00e1cen\u00edm zbo\u017e\u00ed zp\u011bt na na\u0161i adresu p\u0159i odstoupen\u00ed od smlouvy nesete v\u017edy Vy.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Doporu\u010den\u00ed pro zabalen\u00ed zbo\u017e\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zbo\u017e\u00ed doporu\u010dujeme zabalit do pevn\u00e9ho kartonu vystlan\u00e9ho vrstvou m\u011bkk\u00e9ho materi\u00e1lu (nap\u0159. bublinkov\u00e9 f\u00f3lie). Je vhodn\u00e9 pou\u017e\u00edt p\u016fvodn\u00ed obal, ve kter\u00e9m jste zbo\u017e\u00ed obdr\u017eeli.<\/strong> Odoln\u00fdm obalem minimalizujete riziko po\u0161kozen\u00ed zbo\u017e\u00ed p\u0159i p\u0159eprav\u011b a n\u00e1sledn\u00e9ho \u0161et\u0159en\u00ed, kdo je za vznikl\u00e9 po\u0161kozen\u00ed zodpov\u011bdn\u00fd.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud bude vr\u00e1cen\u00e9 zbo\u017e\u00ed nekompletn\u00ed, opot\u0159ebovan\u00e9, po\u0161kozen\u00e9 nebo zne\u010di\u0161t\u011bn\u00e9, vznik\u00e1 n\u00e1m v\u016f\u010di V\u00e1m n\u00e1rok na n\u00e1hradu \u0161kody t\u00edm vznikl\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Za zbo\u017e\u00ed podstatn\u011b po\u0161kozen\u00e9 anebo zni\u010den\u00e9 p\u0159i p\u0159eprav\u011b v d\u016fsledku pou\u017eit\u00ed nevhodn\u00e9ho obalu nen\u00ed mo\u017en\u00e9 vr\u00e1tit kupn\u00ed cenu ani n\u00e1klady na dod\u00e1n\u00ed zbo\u017e\u00ed.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>V\u0160EOBECN\u00c9 OBCHODN\u00cd PODM\u00cdNKY<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1 \u00davodn\u00ed ustanoven\u00ed<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u011bmito V\u0161eobecn\u00fdmi obchodn\u00edmi podm\u00ednkami (d\u00e1le jen &#8222;Podm\u00ednky&#8220;) se \u0159\u00edd\u00ed v\u0161echny maloobchodn\u00ed vztahy, tj. vztahy uzav\u00edran\u00e9 mezi spole\u010dnost\u00ed LearnOcto GRP s.r.o., se s\u00eddlem Kaprova 42\/14, 110 00 Praha 1, I\u010cO: 03476715 DI\u010c: CZ03476715, spole\u010dnost zaps\u00e1na v obchodn\u00edm rejst\u0159\u00edku u M\u011bstsk\u00e9ho soudu v Praze, odd\u00edl C, vlo\u017eka 231319 (d\u00e1le jen &#8222;dodavatel&#8220; nebo &#8222;prod\u00e1vaj\u00edc\u00ed&#8220;), kter\u00e1 je provozovatelem internetov\u00e9ho obchodu <a href=\"http:\/\/www.learnocto.com\">http:\/\/www.learnocto.com<\/a> a kupuj\u00edc\u00edmi, kte\u0159\u00ed jsou spot\u0159ebitelem (d\u00e1le jen &#8222;odb\u011bratel&#8220; nebo &#8222;kupuj\u00edc\u00ed&#8220;). Ve\u0161ker\u00e9 smluvn\u00ed vztahy jsou uzav\u0159eny v souladu s pr\u00e1vn\u00edm \u0159\u00e1dem \u010cesk\u00e9 republiky. Je-li smluvn\u00ed stranou spot\u0159ebitel, \u0159\u00edd\u00ed se vztahy, kter\u00e9 nejsou t\u011bmito obchodn\u00edmi podm\u00ednkami upraven\u00e9, z\u00e1konem \u010d. 89\/2012 Sb., ob\u010dansk\u00fdm z\u00e1kon\u00edkem (d\u00e1le jen &#8222;Ob\u010dZ&#8220;).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.2. Vymezen\u00ed pojm\u016f<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spot\u0159ebitelsk\u00e1 smlouva &#8211; smlouva kupn\u00ed, o d\u00edlo, p\u0159\u00edpadn\u011b jin\u00e9 smlouvy dle ob\u010dansk\u00e9ho z\u00e1kon\u00edku, pokud smluvn\u00edmi stranami jsou na jedn\u00e9 stran\u011b spot\u0159ebitel a na druh\u00e9 stran\u011b dodavatel, resp. prod\u00e1vaj\u00edc\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dodavatel \/ prod\u00e1vaj\u00edc\u00ed &#8211; osoba, kter\u00e1 p\u0159i uzav\u00edr\u00e1n\u00ed a pln\u011bn\u00ed smlouvy jedn\u00e1 v r\u00e1mci sv\u00e9 obchodn\u00ed nebo jin\u00e9 podnikatelsk\u00e9 \u010dinnosti. Jedn\u00e1 se o podnikatele, kter\u00fd p\u0159\u00edmo nebo prost\u0159ednictv\u00edm jin\u00fdch podnikatel\u016f dod\u00e1v\u00e1 kupuj\u00edc\u00edmu v\u00fdrobky nebo poskytuje slu\u017eby.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed \/ odb\u011bratel &#8211; spot\u0159ebitel &#8211; osoba, kter\u00e1 p\u0159i uzav\u00edr\u00e1n\u00ed a pln\u011bn\u00ed smlouvy nejedn\u00e1 v r\u00e1mci sv\u00e9 obchodn\u00ed nebo jin\u00e9 podnikatelsk\u00e9 \u010dinnosti. Je to fyzick\u00e1 \u010di pr\u00e1vnick\u00e1 osoba, kter\u00e1 nakupuje v\u00fdrobky nebo u\u017e\u00edv\u00e1 slu\u017eby za jin\u00fdm \u00fa\u010delem ne\u017e pro podnik\u00e1n\u00ed s t\u011bmito v\u00fdrobky nebo slu\u017ebami.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uzav\u0159en\u00ed kupn\u00ed smlouvy &#8211; objedn\u00e1vka kupuj\u00edc\u00edho je n\u00e1vrhem kupn\u00ed smlouvy a samotn\u00e1 kupn\u00ed smlouva je uzav\u0159ena momentem doru\u010den\u00ed z\u00e1vazn\u00e9ho souhlasu kupuj\u00edc\u00edmu s t\u00edmto jeho n\u00e1vrhem (z\u00e1vazn\u00fdm potvrzen\u00edm objedn\u00e1vky ze strany prod\u00e1vaj\u00edc\u00edho). Od tohoto momentu mezi kupuj\u00edc\u00edm a prod\u00e1vaj\u00edc\u00edm vznikaj\u00ed vz\u00e1jemn\u00e1 pr\u00e1va a povinnosti, je\u017e jsou vymezeny kupn\u00ed smlouvou a obchodn\u00edmi podm\u00ednkami, kter\u00e9 jsou ned\u00edlnou sou\u010d\u00e1st\u00ed t\u00e9to smlouvy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obchodn\u00ed podm\u00ednky &#8211; smluvn\u00ed ujedn\u00e1n\u00ed mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm v tomto dokumentu. Kupuj\u00edc\u00ed souhlas\u00ed s t\u011bmito obchodn\u00edmi podm\u00ednkami platn\u00fdmi a \u00fa\u010dinn\u00fdmi v momentu odesl\u00e1n\u00ed sv\u00e9 objedn\u00e1vky a je jimi v\u00e1z\u00e1n od momentu uzav\u0159en\u00ed kupn\u00ed smlouvy. S t\u011bmito obchodn\u00edmi podm\u00ednkami m\u00e1 kupuj\u00edc\u00ed mo\u017enost se sezn\u00e1mit p\u0159ed vlastn\u00edm uskute\u010dn\u011bn\u00edm sv\u00e9 objedn\u00e1vky a je na n\u011b dostate\u010dn\u011b p\u0159edem upozorn\u011bn. Kupuj\u00edc\u00ed odesl\u00e1n\u00edm sv\u00e9 objedn\u00e1vky stvrzuje, \u017ee se s t\u011bmito obchodn\u00edmi podm\u00ednkami sezn\u00e1mil a \u017ee s nimi souhlas\u00ed. Kupn\u00ed smlouva a obchodn\u00ed podm\u00ednky jsou vyhotoveny v \u010desk\u00e9m jazyce. Kupn\u00ed smlouvu lze uzav\u0159\u00edt v \u010desk\u00e9m jazyce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.3 Vy\u0159\u00edzen\u00ed objedn\u00e1vky a dodac\u00ed lh\u016fta<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1silky expedujeme na \u00fazem\u00ed EU. Dod\u00e1vky na dob\u00edrku jsou mo\u017en\u00e9 pouze po \u010cesk\u00e9 republice. Po odesl\u00e1n\u00ed objedn\u00e1vky p\u0159ijde na Va\u0161i emailovou adresu automatick\u00e9 potvrzen\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Objednan\u00e9 zbo\u017e\u00ed bude dod\u00e1no dle jeho dostupnosti a kapacitn\u00edch mo\u017enost\u00ed dodavatele. Zbo\u017e\u00ed se pova\u017euje za dodan\u00e9 doru\u010den\u00edm na adresu, kterou z\u00e1kazn\u00edk stanovil v objedn\u00e1vce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Objedn\u00e1vka je expedovan\u00e1 kompletn\u011b a\u017e po naskladn\u011bn\u00ed v\u0161ech polo\u017eek z objedn\u00e1vky. Objedn\u00e1vky nerozd\u011blujeme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud si p\u0159ejete zru\u0161it va\u0161i objedn\u00e1vku, kter\u00e1 je\u0161t\u011b nebyla vy\u0159\u00edzena, co nejd\u0159\u00edve n\u00e1s, pros\u00edm, kontaktujte na email office<a href=\"mailto:eshop@albatrosmedia.cz\">@learnocto.com<\/a> a uve\u010fte \u010d\u00edslo va\u0161\u00ed objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.4 Doprava<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e1klady na doru\u010den\u00ed se ur\u010duj\u00ed dle kone\u010dn\u00e9 v\u00fd\u0161e objedn\u00e1vky po ode\u010dten\u00ed v\u0161ech slev.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.5 Platebn\u00ed podm\u00ednky<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dob\u00edrka<\/strong> &#8211; za zbo\u017e\u00ed plat\u00edte a\u017e p\u0159i p\u0159evzet\u00ed zbo\u017e\u00ed od doru\u010dovatele (kur\u00fdr, v\u00fddejn\u00ed m\u00edsto)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Faktura<\/strong> &#8211; platba za zbo\u017e\u00ed p\u0159edem na z\u00e1klad\u011b zaslan\u00e9 faktury. Zbo\u017e\u00ed bude expedov\u00e1no po \u00fahrad\u011b a p\u0159ips\u00e1n\u00ed platby na n\u00e1\u0161 \u00fa\u010det.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uzav\u0159en\u00edm kupn\u00ed smlouvy d\u00e1v\u00e1 kupuj\u00edc\u00ed prod\u00e1vaj\u00edc\u00edmu souhlas se zpracov\u00e1n\u00edm sv\u00fdch kontaktn\u00edch \u00fadaj\u016f a to a\u017e do doby jeho p\u00edsemn\u00e9ho vyj\u00e1d\u0159en\u00ed nesouhlasu s t\u00edmto zpracov\u00e1n\u00edm. Kontaktn\u00ed \u00fadaje, kter\u00e9 kupuj\u00edc\u00ed uvede p\u0159i objedn\u00e1n\u00ed, slou\u017e\u00ed v\u00fdhradn\u011b pro na\u0161i pot\u0159ebu a nebudou poskytnuty jin\u00fdm subjekt\u016fm s v\u00fdjimkou zpracovatel\u016f plateb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Banka: \u010cesk\u00e1 spo\u0159itelna<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.6 Ceny a platnost nab\u00eddky<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0161echny ceny jsou uvedeny s DPH a jsou koncov\u00e9. Sou\u010d\u00e1st\u00ed dod\u00e1vky je \u0159\u00e1dn\u00fd da\u0148ov\u00fd doklad. Ve\u0161ker\u00e9 ceny v\u010detn\u011b ak\u010dn\u00edch plat\u00ed do odvol\u00e1n\u00ed nebo vyprod\u00e1n\u00ed z\u00e1sob. Pokud m\u00e1te zbo\u017e\u00ed objednan\u00e9, plat\u00ed cena, za kterou jste objednali bez ohledu na zm\u011bny.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.7 Slevy a slevov\u00e9 kupony<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud jste v r\u00e1mci na\u0161ich speci\u00e1ln\u00edch akc\u00ed (rozes\u00edlka, inzerce v \u010dasopisech, e-mail, apod.) obdr\u017eeli slevov\u00fd kup\u00f3n s \u010d\u00edseln\u00fdm k\u00f3dem nebo heslo slevov\u00e9 akce, je mo\u017en\u00e9 tento uplatnit v pr\u016fb\u011bhu objedn\u00e1vkov\u00e9ho procesu. Sleva je v\u017edy poskytov\u00e1na z b\u011b\u017en\u00e9 ceny nab\u00edzen\u00e9ho zbo\u017e\u00ed. V jedn\u00e9 objedn\u00e1vce lze uplatnit pouze jeden slevov\u00fd kupon nebo heslo slevov\u00e9 akce. Slevy nelze kombinovat s jin\u00fdmi aktu\u00e1ln\u011b poskytovan\u00fdmi slevami a akcemi e-shopu.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.10&nbsp;Odstoupen\u00ed od smlouvy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo od kupn\u00ed smlouvy odstoupit, a to do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed. Zbo\u017e\u00ed mus\u00ed b\u00fdt vr\u00e1ceno do 14 dn\u016f od odstoupen\u00ed od kupn\u00ed smlouvy kupuj\u00edc\u00edm.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1cena bude pln\u00e1 cena zbo\u017e\u00ed dle da\u0148ov\u00e9ho dokladu, bez n\u00e1roku na vr\u00e1cen\u00ed n\u00e1klad\u016f souvisej\u00edc\u00edch a poskytnut\u00fdch bonus\u016f (nap\u0159. po\u0161tovn\u00e9 zdarma). Navr\u00e1cen\u00ed pen\u011bz bude uskute\u010dn\u011bno bankovn\u00edm p\u0159evodem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159i odstoupen\u00ed od smlouvy je t\u0159eba zasl\u00e1t informaci o odstoupen\u00ed od smlouvy e-mailem na adresu: <a href=\"mailto:office@learnocto.com\">office@learnocto.com<\/a>, v\u010detn\u011b \u010d\u00edsla faktury a \u010d\u00edsla objedn\u00e1vky ve v\u00fd\u0161e stanoven\u00e9 lh\u016ft\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zbo\u017e\u00ed je kupuj\u00edc\u00ed povinen vr\u00e1tit \u00fapln\u00e9, s kompletn\u00ed dokumentac\u00ed, nepo\u0161kozen\u00e9, \u010dist\u00e9, ve stavu a hodnot\u011b, v jak\u00e9m zbo\u017e\u00ed p\u0159evzal. Do z\u00e1silky p\u0159ilo\u017ete&nbsp;kopii faktury a \u010d\u00edslo objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>V p\u0159\u00edpad\u011b, \u017ee bude vr\u00e1cen\u00e9 zbo\u017e\u00ed nekompletn\u00ed \u010di po\u0161kozen\u00e9, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed vr\u00e1cenou kupn\u00ed cenu sn\u00ed\u017eit o tomu odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku. P\u0159i zasl\u00e1n\u00ed zbo\u017e\u00ed zp\u011bt prod\u00e1vaj\u00edc\u00edmu doporu\u010dujeme kupuj\u00edc\u00edmu zbo\u017e\u00ed zabalit tak, aby bylo b\u011bhem p\u0159epravy dostate\u010dn\u011b chr\u00e1n\u011bno proti znehodnocen\u00ed. Pen\u00edze za vr\u00e1cen\u00e9 zbo\u017e\u00ed budou kupuj\u00edc\u00edmu odesl\u00e1ny do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00edm. N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed (doprava zbo\u017e\u00ed zp\u011bt na sklad) hrad\u00ed v p\u0159\u00edpad\u011b odstoupen\u00ed od smlouvy kupuj\u00edc\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">REKLAMA\u010cN\u00cd \u0158\u00c1D<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1 D\u016fvod reklamace<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161kozen\u00e1 z\u00e1silka<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud je bal\u00edk s objednan\u00fdm zbo\u017e\u00edm evidentn\u011b po\u0161kozen ji\u017e p\u0159i p\u0159ed\u00e1v\u00e1n\u00ed pracovn\u00edkem p\u0159epravn\u00ed slu\u017eby GLS nebo na v\u00fddejn\u00edm m\u00edst\u011b Zasilkovna, doporu\u010dujeme z\u00e1silku nep\u0159eb\u00edrat a informovat n\u00e1s o t\u00e9to skute\u010dnosti e-mailem, abychom mohli va\u0161i reklamaci \u0159e\u0161it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161kozen\u00e9 nebo chybn\u011b dodan\u00e9 zbo\u017e\u00ed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud zjist\u00edte z\u00e1vadu&nbsp;po rozbalen\u00ed z\u00e1silky (po\u0161kozen\u00ed, nekompletnost, z\u00e1m\u011bna \u010di vada uvnit\u0159 knihy), neprodlen\u011b informujte n\u00e1s&nbsp;e-mailem.&nbsp;P\u0159i p\u00edsemn\u00e9 komunikaci pros\u00edm v\u017edy uve\u010fte \u010d\u00edslo objedn\u00e1vky spolu s fotodokumentac\u00ed z\u00e1vady (foto z mobilu).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.2 Postup pro vy\u0159\u00edzen\u00ed reklamace<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O jak\u00e9koliv reklamaci informujte nam zasl\u00e1n\u00edm informaci v\u010detn\u011b fotodokumentace po\u0161kozen\u00ed \u010di z\u00e1vady&nbsp;na email: <a href=\"mailto:office@learnocto.com\">office@learnocto.com<\/a>.<br><br>Zbo\u017e\u00ed pros\u00edm za\u0161lete zp\u011bt a\u017e po kontaktu.<br><br>Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje pouze na zbo\u017e\u00ed objednan\u00e9 p\u0159\u00edmo v internetov\u00e9m obchod\u011b <a href=\"http:\/\/www.learnocto.com\">www.learnocto.com<\/a> tedy nikoli na publikace zakoupen\u00e9 v knihkupectv\u00ed, \u010di v jin\u00fdch internetov\u00fdch obchodech.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.3. Mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud se prod\u00e1vaj\u00edc\u00ed se spot\u0159ebitelem nedohodnou v p\u0159\u00edpad\u011b sporu na p\u0159ijateln\u00e9m kompromisu, m\u016f\u017ee se spot\u0159ebitel obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci (odd\u011blen\u00ed ADR) s n\u00e1vrhem na zah\u00e1jen\u00ed mimosoudn\u00edho \u0159e\u0161en\u00ed sporu. N\u00e1le\u017eitosti n\u00e1vrhu, popis pr\u016fb\u011bhu jedn\u00e1n\u00ed a dal\u0161\u00ed informace t\u00fdkaj\u00edc\u00ed se mimosoudn\u00edho \u0159e\u0161en\u00ed sporu nalezne spot\u0159ebitel na internetov\u00fdch str\u00e1nk\u00e1ch <a href=\"http:\/\/www.coi.cz\">www.coi.cz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kontaktn\u00ed adresa pro vr\u00e1cen\u00ed z\u00e1silek (nen\u00ed toto\u017en\u00e1 s adresou uvedenou na faktu\u0159e!):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are\u00e1l Ynot, Pra\u017esk\u00e1 292, Nehvizdy, 250 81<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>V p\u0159\u00edpad\u011b nejasnost\u00ed n\u00e1s m\u016f\u017eete kontaktovat e-mailem: <a href=\"mailto:office@learnocto.com\">office@learnocto.com<\/a><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V&nbsp;Praze 01.09.2022<\/p>\n<\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_body_classes":"","_disable_container":false,"_hide_page_header":false,"_hide_page_breadcrumb":false,"_header_style":"","_is_custom_header":false,"_header_static_content_id":0,"_footer_style":"","_is_custom_footer":false,"_footer_static_content_id":0,"footnotes":""},"class_list":["post-5324","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky - LearnOcto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky - LearnOcto\" \/>\n<meta property=\"og:url\" content=\"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/\" \/>\n<meta property=\"og:site_name\" content=\"LearnOcto\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T05:46:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minut\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky - LearnOcto","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/","og_locale":"cs_CZ","og_type":"article","og_title":"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky - LearnOcto","og_url":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/","og_site_name":"LearnOcto","article_modified_time":"2025-07-17T05:46:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Odhadovan\u00e1 doba \u010dten\u00ed":"6 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/","url":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/","name":"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky - LearnOcto","isPartOf":{"@id":"https:\/\/learnocto.com\/#website"},"datePublished":"2024-11-09T19:59:20+00:00","dateModified":"2025-07-17T05:46:14+00:00","breadcrumb":{"@id":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/#breadcrumb"},"inLanguage":"cs","potentialAction":[{"@type":"ReadAction","target":["https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/learnocto.com\/cs\/reklamacni-rad-a-obchodni-podminky\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u041d\u0430\u0447\u0430\u043b\u043e","item":"https:\/\/learnocto.com\/cs\/"},{"@type":"ListItem","position":2,"name":"Reklama\u010dn\u00ed \u0159\u00e1d a Obchodn\u00ed podm\u00ednky"}]},{"@type":"WebSite","@id":"https:\/\/learnocto.com\/#website","url":"https:\/\/learnocto.com\/","name":"LearnOcto","description":"Cardone University, Bestsellers in sales, motivation, self-development and more.\u0435","publisher":{"@id":"https:\/\/learnocto.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/learnocto.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"cs"},{"@type":"Organization","@id":"https:\/\/learnocto.com\/#organization","name":"Learn Octo","url":"https:\/\/learnocto.com\/","logo":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/learnocto.com\/#\/schema\/logo\/image\/","url":"https:\/\/learnocto.com\/wp-content\/uploads\/2024\/06\/cropped-cropped-learnocto-logo.png","contentUrl":"https:\/\/learnocto.com\/wp-content\/uploads\/2024\/06\/cropped-cropped-learnocto-logo.png","width":220,"height":75,"caption":"Learn Octo"},"image":{"@id":"https:\/\/learnocto.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/pages\/5324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/comments?post=5324"}],"version-history":[{"count":9,"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/pages\/5324\/revisions"}],"predecessor-version":[{"id":5873,"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/pages\/5324\/revisions\/5873"}],"wp:attachment":[{"href":"https:\/\/learnocto.com\/cs\/wp-json\/wp\/v2\/media?parent=5324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}